By Jessica Thakur October 5, 2023
Canada's Immigration, Refugees and Citizenship Canada (IRCC) has recently undergone significant changes aimed at enhancing its operations, influenced by a comprehensive study commissioned to evaluate and improve the department's efficiency.
Earlier this year, IRCC received a report from former Deputy Minister Neil Yeates, who assessed the department's current structure and provided recommendations for enhancing its effectiveness. The report addressed several key aspects, ultimately calling for a realignment of the department's organizational structure, governance system, management systems, and culture.
One of the central conclusions of Yeates' report was that "the current organizational model at IRCC is broken but is being held together by the hard work and dedication of staff." He emphasized the need for changes to create a more agile and responsive department, considering the evolving challenges in Canada and the world.
Key drivers for these changes include the complex operating environment in Canada and globally, as well as the significant growth of IRCC over the past two decades. IRCC's workforce has expanded substantially, reflecting the increasing demand for its services. The need to adapt to a hybrid work environment due to the COVID-19 pandemic has further shaped the transformation.
IRCC's current Deputy Minister, Christiane Fox, acknowledged the urgency for change, stating that her initial experience in her role "felt like crisis" and highlighted the need for immediate adjustments to the department. Following her consultations with public stakeholders, including IRCC applicants, she initiated a gradual rollout of changes in June 2023 based on Yeates' recommendations.
Among the noteworthy changes is the shift to a business-line-based organizational structure within IRCC. This realignment is intended to enhance the department's ability to respond effectively to global and domestic developments. For example, a new sector, "International Affairs and Crisis Response," has been introduced to better plan for humanitarian crises and strategic responses.
Furthermore, IRCC is striving to adopt a client-focused approach that incorporates the experiences and perspectives of its applicants more prominently in its decision-making processes.
Yeates' recommendations also encompassed various factors affecting IRCC's operations, including the impact of remote work due to the pandemic, the continuous growth of the department, the need for an immigration policy review, and the imperative to undergo a complete digital transformation.
Overall, the changes in IRCC aim to enhance the department's efficiency, strategic planning, and responsiveness to evolving immigration dynamics. The department is committed to ensuring that its organizational structure, governance, management systems, and culture align with its mission to facilitate immigration to Canada effectively.
These comprehensive reforms will likely have a significant impact on the immigration processes and services provided by Canada, reinforcing the country's commitment to welcoming newcomers and managing immigration effectively.
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